The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. Questions and discussion about PokerTracker 4 for Windows. * All original hands that are auto-imported get moved to an archive for performance reasons. Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. You can also enable this before you launch HM2 from the Start Menu. Please enable the Settings > Feature Logging > 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. ![]() If all the information is not included we will need to email you again to request it. With all the above information we should be able to narrow down what is causing the issue. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. *All original hands that are auto-imported get moved to an archive for performance reasons. Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. Attach a copy of the original Hand history for the table with the issue* Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot Attach a screenshot of the table/desktop You can also enable this before you launch HM2 from the Start Menu. Please enable the Settings > Feature Logging > 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. Run in the following order: Restart your computer Run the required number of emulators and run the room application Run Hand2Note as administrator Wait 1 minute Restart emulators one-by-one Wait until HUD appears PokerStars Set English language in PokerStars app. 'Language' -> 'play in' -> 'English' to make the HUD work properly. Our developers will have to try adding beta HM2 support for this new beta graphics engine once it is available in all of the and PokerStars.xx skins.* For now you need to leave it disabled and use the legacy/original graphics engine in the PokerStars client. You have to change the language of the pokerstars-software to english. Try to turn off the PokerStars - Settings - Table Appearance - Table Graphics: 'Enable the new PokerStars Graphics Engine' option. ![]() It is most likely related to the new PokerStars Graphics Engine.
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